Contact Us

The fastest way to reach us is by phone. Call (888) 217-5329 any time — emergency calls are answered 24 hours a day, 7 days a week, including weekends and holidays.

Hours: open 24/7 for emergency dispatch. Non-emergency inquiries are also handled by phone. There is no office walk-in location and no email or contact form — the phone call is the single fastest path to help.

Service area: 20 communities across Montana, including Billings, Missoula, Great Falls, Bozeman, Butte-Silver Bow, and surrounding areas. If your town is not listed, call and dispatch will confirm the nearest available crew.

When you call, expect a short, focused conversation — not a lengthy intake. Dispatch typically asks where the water is coming from (burst pipe, appliance, roof leak, sump backup, sewage, or unknown), which rooms and levels are wet, whether power is affected, and whether anyone has had contact with contaminated water. If you can safely do so before calling, close the main water valve for a burst supply line, switch off power to standing-water areas at the breaker, and move rugs, electronics, and important papers to dry ground. Photograph everything first if it costs you no time — those photos help both the crew and your insurer.

For life-safety emergencies — sparking electrical, structural collapse, gas odor, or sewage exposure with illness — call 911 first, then call (888) 217-5329 for the restoration side. Montana winter adds its own hazards: icy driveways for arriving crews, furnace outages that accelerate pipe freezing, and highway closures on rural routes. Mention road conditions and whether your heat is working so the provider can plan accordingly.

If your situation is not an emergency — a slow drip under a sink, a humidity smell in a crawlspace, staining that appeared after spring thaw — still call rather than waiting. Small leaks in cold climates migrate into insulation and subfloor where they feed mold, which can begin growing within 24–48 hours under the right conditions. A provider can advise whether the situation warrants an urgent visit or scheduled assessment. Browse services, your city page, or the blog while you wait for your callback window.

During major cold snaps, call volume across Montana can surge as pipes burst in multiple towns at once. If lines are busy or a callback is promised, stay on the line for instructions, keep your phone nearby, and use the wait productively: photograph damage room by room, list affected belongings, locate your insurance policy number, and keep the heat on. Do not enter rooms with sagging ceilings or standing water near electrical panels. These steps, drawn from the first-hour guide and the frozen-pipe prevention article, shorten the eventual visit and strengthen any insurance documentation.